Vista Picas

Action plan

CORONAVIRUS SARS-COV2

Following the recommendations of the document “Measures to reduce contagion of the coronavirus SARS-CoV-2 for hotels and tourist apartments” issued by the Institute of Spanish Tourist Quality (ICTE) and endorsed by the Ministry of Health, we inform you that BASIC MENORCA has created a contingency plan where you can find all the measures taken to reduce the risk of contagion and guarantee the security for COVID-19

These measures have been developed together with our experts on prevention services (GRINLAB) 

In BASIC MENORCA we have established a series of practices and policies, on our services, our facilities,following the principles: 

1. Hygiene: We have revised our cleaning and disinfection protocols.
2. Security distancing: We have planned our tasks and processes to guarantee the security distance. 

General guidelines at the hotel

• Previously to our opening, a complete cleaning and disinfection has been made all around our hotel facilities.
• Hand sanitizer will be provided at every main point of our hotel facilities.
• Our staff and external partners are ready and prepared to make your stay safe following the new protocols.
• The capacity of all our hotel facilities has been revised to ensure social distancing and comfort.

Common areas:

• We have increased our cleaning and disinfection frequencies of our schedule at our common areas, rooms and terraces.
• Hand sanitizer will be provided at all our reception areas.

Reception area and rooms:

• The capacity of the reception area has been revised and modified.
• Hand sanitizer will be provided at all our reception areas.
• Cleaning and disinfection frequencies have been revised taking special care on the most used surfaces.
• We have removed the objects and decorations less used in the rooms.
• We will clean your room once you are not inside.
• Increased frequencies of preventive maintenance on the most important facilities (air-conditioning system, heating, hot water, filters, cleaning temperatures…)
• We will access to your room for maintenance reasons only if you are not inside

Bar and restaurant:

• Hand sanitizer will be provided at all our bars and restaurants.
• Increasing hours of service and shift allocation, minimizing social contact risk and food contagion.
• Tables will be set upon your arrival and cleaned up and disinfected after every use.
• We have reduced the number of tables at the restaurants and bars to keep 2 meters of security distance.
• Our waiters will serve you at the table.

Pool area

• The capacity of the swimming-pool has been revised to guarantee the security distance.
• Deckchairs will be disinfected before and after every use.
• Deckchair reservation it is not allowed.

We appreciate your support and trust in BASIC MENORCA. We will keep you informed about any news and we will be delighted to give you a warm welcome to any of our hotels.